Social Media Account Access and Use

Think Free Media (“we”, “us”, “our”) respects the privacy and security of our clients’

social media accounts. This policy outlines how we access, use, and

protect client Instagram accounts as part of our services.

Account Access

To deliver content management, publishing, and performance optimisation services,

Think Free Media may be granted access to a client’s Instagram account. Access is provided

voluntarily by the client, either through direct login credentials or via

platform-approved tools (such as Meta Business Manager or account delegation).

We only request the minimum level of access required to perform agreed services.

What We Do With Account Access

When granted access, Think Free Media may:

• Upload and publish pre-approved content

• Schedule posts, stories, reels, or other media

• Write or upload captions and hashtags

• Review account analytics and performance metrics

• Respond to comments or direct messages only if explicitly agreed in writing

All actions are performed in line with the agreed scope of work and client instructions.

What We Do Not Do

Think Free Media will never, without explicit written consent:

• Change account passwords or ownership

• Send personal messages from the account outside agreed use

• Engage in deceptive, spammy, or automated behaviour

• Purchase followers, likes, or engagement

• Access private conversations unrelated to content delivery

• Share account access details with unauthorised third parties

We do not sell, trade, or misuse access to client accounts under any circumstances.

Data Security and Confidentiality

All login credentials and access permissions are treated as confidential information.

Reasonable technical and organisational measures are taken to prevent

unauthorised access, misuse, or disclosure.

Access is limited to authorised team members who require it solely

for service delivery. Access is revoked upon termination of

services at the client’s request or at the end of the engagement.

Client Responsibility

Clients remain the legal owners of their social media accounts at all times.

Think Free Media does not claim ownership of any account,

login credentials, or audience.

Clients are responsible for ensuring that the access granted complies

with the relevant platform’s terms of service.

Limitation of Liability

While we take reasonable care in managing client accounts,

Think Free Media is not responsible for platform outages, policy changes,

account suspensions, or actions taken by the platform itself.

Contact

If you have any questions about how your account is accessed or used, please contact:

info@thinkfree.xyz